Refund Policy

Yue2Song's refund and cancellation rules for credit packs, subscriptions and AI song generations.

2026/09/25

Overview

This Refund Policy explains how refunds and cancellations work for purchases on https://yue2song.com. Yue2Song generates songs with AI, and every generation costs us money with our AI provider as soon as it runs. That is why used credits cannot be refunded. Unused purchases and billing mistakes can be.

The Short Version

  • Used credits are not refundable.
  • Unused credit packs can be refunded on request within 14 days of purchase.
  • Subscriptions can be cancelled at any time. They stop renewing and stay active until the end of the period you paid for.
  • Failed generations don't use credits, because credits are only deducted when your songs are delivered.

Credit Packs

  • Credits are used when a song generation succeeds. A generation currently costs 10 credits and returns two songs.
  • If you have not used any credits from a pack, you can request a full refund within 14 days of purchase.
  • Once credits from a pack have been used, that pack is no longer refundable.
  • Free credits, such as sign-up or promotional credits, have no cash value and are not refundable.

Subscriptions

Cancelling

You can cancel a subscription at any time from Settings → Billing, or by emailing support@yue2song.com. After you cancel:

  • Your subscription will not renew.
  • Your plan, its benefits and its credits stay available until the end of the current paid period.
  • Cancelling does not by itself refund the current period.

Subscription Refunds

Subscription payments are generally non-refundable once the billing period has started. We will refund a subscription payment if:

  • You subscribed by mistake, contact us within 14 days of the first payment, and have not used any of the plan's credits or downloaded any songs.
  • You were charged after cancelling because of a technical or billing error.
  • You were charged twice for the same period.
  • A refund is required by applicable law.

One-Time and Lifetime Purchases

If we offer a one-time or lifetime plan, it follows the same rule as credit packs: it can be refunded within 14 days of purchase if you have not used any of its credits or downloaded any songs, and is not refundable after that.

AI Results

AI-generated songs vary. We cannot offer refunds because you don't like a generated song, because it doesn't match the style you had in mind, or because you changed your mind after generating. You can regenerate with different lyrics or a different style description.

If a generation succeeds but the songs are clearly broken (for example, silent or cut off), email us and we will restore the credits after checking.

How to Request a Refund

Email support@yue2song.com with the subject line "Refund Request" and include:

  1. The email address of your Yue2Song account.
  2. The receipt or invoice number, or the Stripe transaction ID.
  3. The purchase date and what you bought.
  4. The reason for the request, with screenshots if it concerns a technical problem.

We aim to reply within 3 to 5 business days. Approved refunds go back to the original payment method and usually take 5 to 10 business days to appear, depending on your bank. Refunded credits or plans are removed from your account.

Chargebacks

Please contact us before opening a chargeback; we can usually fix billing problems faster directly. While a dispute is open we may suspend the account involved, and fraudulent chargebacks may lead to account closure.

Abuse

We may refuse refund requests that look fraudulent or abusive, such as repeated purchase-and-refund cycles or accounts created to collect free credits.

Nothing in this policy limits consumer rights you have under applicable law. If local law gives you more refund or withdrawal rights, those rights apply.

Changes to This Policy

We may update this policy from time to time. Changes take effect when posted on this page, and do not affect purchases made before the change.

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Last updated: September 25, 2026